Terms of Service

1. Who we are

Outlet Pricer is a pricing software service for grocery outlet stores, provided by IMA LLC, a Colorado limited liability company (“IMA LLC,” “we,” or “us”). These Terms of Service govern your access to and use of Outlet Pricer, including the website at outletpricer.com and the application at app.outletpricer.com (together, the “Service”).

By creating an account, starting a trial, or paying for a subscription, you agree to these terms on behalf of yourself and the business you represent (“you”). If you do not agree, do not use the Service.

2. The Service

Outlet Pricer lets your team scan products, apply your discount rules, and save prices to your store’s pricing profile. The Service is offered to businesses, not consumers. You must be at least 18 years old and authorized to bind your business to use it.

We may improve, change, or discontinue features over time. If we make a change that materially reduces the core functionality of a plan you pay for, we will notify you in advance.

3. Accounts

You are responsible for the accounts you create, for keeping login credentials secure, and for all activity under your company’s account, including activity by employees you invite. Tell us promptly at support@outletpricer.com if you believe an account has been compromised.

4. Subscriptions and billing

The Service is sold as a recurring subscription. Current plans, prices, and add-ons are listed on our website. Unless you choose a quarterly or annual term, subscriptions bill monthly in advance.

• Payment processing. Payments are processed by Stripe. By subscribing, you authorize us, through Stripe, to charge your payment method for each billing period until you cancel.
• Renewal. Subscriptions renew automatically at the end of each billing period at the then-current price for your plan.
• Price changes. We will give you at least 30 days’ notice before a price change applies to your subscription.
• Setup fees. Managed plans may include a one-time implementation fee, which covers catalog import, configuration, and training and is billed when setup begins.
• Taxes. Prices do not include applicable taxes, which are your responsibility.
• Failed payments. If a payment fails, we may retry the charge and may suspend access until the balance is paid.

5. Trials and money-back guarantee

Self-Service plans include a 7-day free trial. Unless you cancel before the trial ends, your subscription begins and your payment method is charged. Managed plans include a 14-day money-back guarantee on the first subscription payment, requested by emailing support@outletpricer.com within 14 days of that payment.

Submitted Data and catalog contributions remain part of the Service regardless of subscription status, including after a refund under this guarantee. A refund returns your payment; it does not withdraw contributions already made to the shared catalog. Section 7 explains how the shared catalog works.

6. Cancellation

You can cancel your subscription at any time from your account or by emailing support@outletpricer.com. Cancellation takes effect at the end of the current billing period, and you keep access until then. Except for the guarantee in section 5 or where required by law, payments are non-refundable, including for partial billing periods.

We may suspend or terminate your access if you materially breach these terms or fail to pay, after giving you notice and a reasonable opportunity to fix the problem where appropriate.

7. Data, the shared catalog, and ownership

In plain terms: Outlet Pricer runs on a single product catalog shared by every customer. What you enter becomes part of it. We do not sell it, and other stores never see your prices under your name. There is no bulk export, and the catalog itself belongs to us.

7.1 The shared catalog. Outlet Pricer operates a product catalog shared across all customers. Product information, such as names, sizes, manufacturer codes and reference retail figures, is contributed by customers through normal use and maintained by IMA LLC as a single shared resource. The catalog’s value to every customer depends on contributions remaining part of it.

7.2 Submitted Data and the license you grant. “Submitted Data” means anything you or your users enter, scan, upload or otherwise submit to the Service, including scans, pricing entries, catalog contributions, product information and operational records. You grant IMA LLC a perpetual, irrevocable, worldwide, royalty-free, transferable and sublicensable right to host, store, reproduce, modify, adapt, aggregate, combine with other data, create derivative works from, and otherwise use Submitted Data for any purpose connected with operating, maintaining, testing, developing and improving the Service and IMA LLC’s products. This license survives termination of your subscription and does not expire.

7.3 What IMA LLC owns. IMA LLC exclusively owns the shared catalog, all aggregated, derived, combined, de-identified and statistical data generated from Submitted Data, and all improvements to the Service. You acquire no ownership interest in any of them, and nothing in these terms transfers any such interest to you.

7.4 No export, portability or return. The Service does not provide bulk export of data. You have no right to export, download, port, or require the return or deletion of Submitted Data, the shared catalog, or any data derived from either. While your subscription is active you may access and act on data through the features the Service provides. If you need specific information from your account during your subscription, such as a report, a lookup or an answer, contact support.

7.5 Your prices. Prices set in your account are stored against your store’s pricing profile and are not displayed to other stores under your identity. IMA LLC does not sell data to third parties.

7.6 Platform operation and improvement. IMA LLC uses Submitted Data and data derived from it to operate, test, develop, improve and maintain the Service, including in non-production environments. Personal information is excluded or pseudonymized in non-production environments.

7.7 Personal information. Rights relating to personal information, including the rights of individuals to access or delete personal information about them, are addressed in our Privacy Policy and are not limited by this section.

8. Acceptable use

You agree not to misuse the Service, including by attempting to access other customers’ data, interfering with the Service’s operation, reverse engineering it, reselling it without our permission, or using it in violation of any law.

9. Suggested prices and AI features

Suggested prices, including those from AI retail research, are provided to help your team decide. You are responsible for the prices you set. We do not guarantee that any suggested or reference price is accurate, current, or suitable for your business.

10. Disclaimers and limitation of liability

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, IMA LLC disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, IMA LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.

11. Dispute resolution

If you have a dispute with us, please first contact us at support@outletpricer.com. We will try in good faith to resolve it informally within 30 days. If it is not resolved, either party may bring the dispute in the state or federal courts located in Colorado, and both parties consent to the jurisdiction of those courts. These terms are governed by the laws of the State of Colorado, USA, without regard to conflict-of-law rules.

12. Changes to these terms

We may update these terms. If we make a material change, we will notify account owners by email or in the Service at least 30 days before it takes effect. Continuing to use the Service after that date means you accept the updated terms.

13. Contact

IMA LLC, Colorado, USA
support@outletpricer.com